General FAQs About Purchasing Online Training

Do you offer bulk discounts?
Yes! When you purchase 6 or more training accounts, you will automatically get a discount. For more information please contact our support team at support@sjatraining.ca.


Can you invoice me?
In some cases, yes we can. Please contact your local branch to see if this option is available to you.


Refund Policy?
The refund request must be received within seven (7) days of purchase. There will be NO refund provided if the request is outside of the seven (7) day time frame OR if a program is partially completed. Please direct refund requests to support@sjatraining.ca


General FAQs About Taking the Course

Is Access Instant?
Yes, once you have completed the registration process you will receive an email with your login information. You may want to check your “junk folder” if you do not see it right away.


Will I get a CD or manual in the mail?
NO, all course materials required are online.


Do I need to finish the course in one sitting?
No, the system will remember where you left off and start you there the next time you login.


Do I need to use the same computer/ tablet to access the course?
No, you can access your course 24/7 from any computer/ tablet that has an internet connection.


I can't get my password to work, what should I do?
  1. Make sure your Caps Lock button is off, passwords are case sensitive. 
  2. If you have logged in before you would have been asked to change your password. If you have forgotten your new password simply click on the "forgot my password?" link on the home page and your account info will be emailed to the email address you used when you first signed on. 
  3. If you are still unable to log in please contact us and we will be happy to assist you.  


ERROR: Multi accounts found please contact support
Your email address is associated with more than one training account, you will need to use the PIN provided for the specific training account you are trying to log into instead of your email address.


Can I fail the course?
No. The course is set up as a self paced training course. Each module has a test, if you do not pass the test, you will be asked to review the module again and then you can re-challenge the module test. You cannot move onto a new module until you have successfully completed the module test. There is no limit to the number of times you can challenges each module test.


Why haven’t I received my card in the mail?
Only the full WHMIS course receives the plastic wallet card. If you have completed the WHMIS course, it can take up to three weeks to process and mail the card. If it has been longer, please contact us at support@sjatraining.ca to let us know.


How do I get a replacement WHMIS wallet card?
If you have lost your plastic wallet card or simply need a replacement, just call our support team toll free to request your card, 1-866-521-0202.
Please note that all re-prints and replacements have a $5 plus tax processing fee.